Hi @rtingoa,
Thank you for reaching out.
I understand you’re having problems with the “Thank You” page after one makes a purchase in your store.
Before we can dive deep into the issues, was this page showing correctly before? If it was, do you remember making any changes before the issue started, such as updating or installing plugin(s)?
In the meantime, please navigate to WooCommerce → Settings → Advanced tab, and check that the Checkout Endpoint for Order received is correct:
Let us know how this goes.
The problem occurred 2 weeks ago and I don’t remember making any changes, just normal plugin updates.
I checked that the data indicated in your image is correct and the same
Can you help me check more thoroughly please?
Hey @rtingoa ,
Thanks for clarifying! Let’s try flushing the permalinks and see if this makes any difference. Can you go to Settings → Permalinks and click “Save Changes” without making any actual changes.
Flushing the permalinks essentially refreshes the site’s URL structure, which can fix issues related to redirects, missing pages, or incorrect link behavior.
If this makes no difference, please can you share the following:
- System Status Report: You can find this via WooCommerce → Status. Select
Get system reportand thenCopy for Support. - Fatal Error Log: Please share any fatal error logs (if any) found under WooCommerce → Status → Logs
Cheers!
No hizo ninguna diferencia, aquí comparto lo solicitado:
` WordPress Environment</p>
<p>WordPress address (URL): https://diaonce.co<br>Site address (URL): https://diaonce.co<br>WC Version: 9.3.3<br>Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio.<br>Action Scheduler Version: ✔ 3.8.2<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: es_ES<br>External object cache: – Server Environment</p>
<p>Server Info: Apache<br>PHP Version: 8.2.24<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4</p>
<p>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database</p>
<p>WC Database Version: 9.3.3<br>WC Database Prefix: izl_<br>Tamaño total de la base de datos: 87.92MB<br>Tamaño de los datos de la base de datos: 71.11MB<br>Tamaño del índice de la base de datos: 16.81MB<br>izl_woocommerce_sessions: Datos: 5.02MB + Índice: 0.08MB + Motor InnoDB<br>izl_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_woocommerce_downloadable_product_permissions: Datos: 0.11MB + Índice: 0.17MB + Motor InnoDB<br>izl_woocommerce_order_items: Datos: 0.13MB + Índice: 0.05MB + Motor InnoDB<br>izl_woocommerce_order_itemmeta: Datos: 0.38MB + Índice: 0.47MB + Motor InnoDB<br>izl_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>izl_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>izl_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_actionscheduler_actions: Datos: 2.02MB + Índice: 1.25MB + Motor InnoDB<br>izl_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_actionscheduler_logs: Datos: 0.39MB + Índice: 0.33MB + Motor InnoDB<br>izl_cartflows_ca_cart_abandonment: Datos: 0.16MB + Índice: 0.02MB + Motor InnoDB<br>izl_cartflows_ca_email_history: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_cartflows_ca_email_templates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_cartflows_ca_email_templates_meta: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_commentmeta: Datos: 0.06MB + Índice: 0.06MB + Motor InnoDB<br>izl_comments: Datos: 0.42MB + Índice: 0.42MB + Motor InnoDB<br>izl_e_events: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_e_notes: Datos: 0.02MB + Índice: 0.17MB + Motor InnoDB<br>izl_e_notes_users_relations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>izl_e_submissions: Datos: 0.02MB + Índice: 0.27MB + Motor InnoDB<br>izl_e_submissions_actions_log: Datos: 0.02MB + Índice: 0.11MB + Motor InnoDB<br>izl_e_submissions_values: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_ml_data: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_options: Datos: 12.45MB + Índice: 1.19MB + Motor InnoDB<br>izl_pago_moviles_peru: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_postmeta: Datos: 32.22MB + Índice: 6.94MB + Motor InnoDB<br>izl_posts: Datos: 12.23MB + Índice: 0.23MB + Motor InnoDB<br>izl_prli_clicks: Datos: 0.02MB + Índice: 0.19MB + Motor InnoDB<br>izl_prli_link_metas: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_prli_links: Datos: 0.02MB + Índice: 0.19MB + Motor InnoDB<br>izl_pys_stat_landing: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_order: Datos: 0.11MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_product_order: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_traffic: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_utm_campaing: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_utm_content: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_utm_medium: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_utm_source: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_pys_stat_utm_term: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_rank_math_404_logs: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_rank_math_analytics_adsense: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_rank_math_analytics_ga: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_rank_math_analytics_gsc: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>izl_rank_math_analytics_inspections: Datos: 0.13MB + Índice: 0.11MB + Motor InnoDB<br>izl_rank_math_analytics_keyword_manager: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_rank_math_analytics_objects: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB<br>izl_rank_math_internal_links: Datos: 0.09MB + Índice: 0.05MB + Motor InnoDB<br>izl_rank_math_internal_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_rank_math_redirections: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_rank_math_redirections_cache: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_revslider_css: Datos: 0.13MB + Índice: 0.02MB + Motor InnoDB<br>izl_revslider_css_bkp: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_revslider_layer_animations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor 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Índice: 0.03MB + Motor InnoDB<br>izl_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_usermeta: Datos: 0.09MB + Índice: 0.06MB + Motor InnoDB<br>izl_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>izl_wc_admin_note_actions: Datos: 0.08MB + Índice: 0.02MB + Motor InnoDB<br>izl_wc_admin_notes: Datos: 0.11MB + Índice: 0.00MB + Motor InnoDB<br>izl_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_wc_customer_lookup: Datos: 0.08MB + Índice: 0.06MB + Motor InnoDB<br>izl_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_wc_order_addresses: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>izl_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_wc_order_operational_data: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_wc_order_product_lookup: Datos: 0.11MB + Índice: 0.06MB + Motor InnoDB<br>izl_wc_order_stats: Datos: 0.11MB + Índice: 0.08MB + Motor InnoDB<br>izl_wc_order_tax_lookup: Datos: 0.02MB + 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InnoDB<br>izl_wdr_order_item_discounts: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>izl_wdr_rules: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_woodmart_wishlist_products: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_woodmart_wishlists: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_wpforms_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_wpforms_payment_meta: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>izl_wpforms_payments: Datos: 0.02MB + Índice: 0.14MB + Motor InnoDB<br>izl_wpforms_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_wpmailsmtp_debug_events: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_wpmailsmtp_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>izl_yith_wcaf_affiliates: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_yith_wcaf_clicks: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_yith_wcaf_commission_notes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_yith_wcaf_commissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>izl_yith_wcaf_payment_commission: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_yith_wcaf_payment_notes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_yith_wcaf_payments: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>izl_yith_wcaf_rate_rulemeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>izl_yith_wcaf_rate_rules: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB Post Type Counts</p>
<p>attachment: 96<br>cartflows_flow: 5<br>cartflows_step: 15<br>cms_block: 8<br>custom_css: 2<br>customize_changeset: 26<br>elementor_library: 2<br>jet-woo-builder: 1<br>mc4wp-form: 1<br>nav_menu_item: 35<br>oembed_cache: 3<br>page: 18<br>post: 6<br>product: 3<br>revision: 99<br>rm_content_editor: 1<br>shop_coupon: 3<br>shop_order: 749<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 2<br>wp_navigation: 1 Security</p>
<p>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (21)</p>
<p>Code Snippets: por Code Snippets Pro – 3.6.5.1<br>Elementor Pro: por Elementor.com – 3.24.4<br>Elementor: por Elementor.com – 3.24.7<br>Kadence WooCommerce Email Designer: por Kadence WP – 1.5.13<br>Loco Translate: por Tim Whitlock – 2.6.11<br>PixelYourSite PRO: por PixelYourSite – 11.0.0<br>PrettyLinks: por Pretty Links – 3.6.10<br>Slider Revolution: por ThemePunch – 6.5.13<br>Safe SVG: por 10up – 2.2.6<br>Rank Math SEO: por Rank Math – 1.0.230<br>Speed Optimizer: por SiteGround – 7.6.8<br>Security Optimizer: por SiteGround – 1.5.6<br>WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.3.0<br>Advanced Order Export For WooCommerce: por AlgolPlus – 3.5.5<br>WooCommerce.com Update Manager: por Automattic – 1.0.3<br>WooCommerce Checkout Manager: por QuadLayers – 7.6.0<br>Mercado Pago: por Mercado Pago – 7.8.1<br>WooCommerce: por Automattic – 9.3.3<br>Woodmart Core: por – 1.0.31<br>WP Mail SMTP: por WP Mail SMTP – 4.1.1<br>WPForms Lite: por WPForms – 1.9.1.5 Inactive Plugins (1)</p>
<p>JetWooBuilder For Elementor: por Crocoblock – 2.1.14 Settings</p>
<p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: COP (COP $)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p>
<p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p>
<p>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging</p>
<p>Enabled: ✔<br>Handler: AutomatticWooCommerceInternalAdminLoggingLogHandlerFileV2<br>Retention period: 30 días<br>Level threshold: –<br>Log directory size: 4 MB WC Pages</p>
<p>Base de la tienda: #10 – /tienda-botanica-colombia/<br>Carrito: #11 – /carrito/ – Contiene el shortcode [woocommerce_cart]<br>Finalizar compra: #12 – /finalizar-compra/ – Contiene el shortcode [woocommerce_checkout]<br>Mi cuenta: #13 – /mi-cuenta/<br>Términos y condiciones: #8660 – /terminos-y-condiciones/ Theme</p>
<p>Name: Woodmart Child<br>Version: 1.0.0<br>Author URL: http://xtemos.com<br>Child Theme: ✔<br>Parent Theme Name: Woodmart<br>Parent Theme Version: 7.6.0<br>Parent Theme Author URL: http://themeforest.net/user/xtemos<br>WooCommerce Support: ✔ Templates</p>
<p>Overrides: woodmart/woocommerce/archive-product.php<br>woodmart/woocommerce/cart/cart-item-data.php<br>woodmart/woocommerce/cart/cart.php<br>woodmart/woocommerce/cart/cross-sells.php<br>La version 7.9.0 de woodmart/woocommerce/cart/mini-cart.php está obsoleta. La versión del núcleo es la 9.2.0<br>woodmart/woocommerce/checkout/form-checkout.php<br>woodmart/woocommerce/checkout/thankyou.php<br>woodmart/woocommerce/content-product-cat.php<br>woodmart/woocommerce/content-product.php<br>woodmart/woocommerce/content-single-product.php<br>woodmart/woocommerce/content-widget-product.php<br>woodmart/woocommerce/global/breadcrumb.php<br>La version 7.1.0 de woodmart/woocommerce/global/form-login.php está obsoleta. La versión del núcleo es la 9.2.0<br>woodmart/woocommerce/global/quantity-input.php<br>La version 9.0.0 de woodmart/woocommerce/loop/add-to-cart.php está obsoleta. La versión del núcleo es la 9.2.0<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php<br>woodmart/woocommerce/loop/orderby.php<br>La version 3.3.1 de woodmart/woocommerce/loop/pagination.php está obsoleta. La versión del núcleo es la 9.3.0<br>woodmart/woocommerce/loop/sale-flash.php<br>La version 7.0.1 de woodmart/woocommerce/myaccount/form-login.php está obsoleta. La versión del núcleo es la 9.2.0<br>woodmart/woocommerce/product-searchform.php<br>woodmart/woocommerce/single-product/add-to-cart/grouped.php<br>woodmart/woocommerce/single-product/add-to-cart/variable.php<br>woodmart/woocommerce/single-product/meta.php<br>La version 3.6.0 de woodmart/woocommerce/single-product/product-attributes.php está obsoleta. La versión del núcleo es la 9.3.0<br>woodmart/woocommerce/single-product/product-image.php<br>woodmart/woocommerce/single-product/product-thumbnails.php<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php</p>
<p>Outdated Templates: ❌</p>
<pre class=”wp-block-code”><code> Aprende cómo actualizar |
Vaciar la caché de información del tema de estado del sistema</code></pre>
<p>Admin</p>
<p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p>
<p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p>
<p>Daily Cron: ✔ Next scheduled: 2024-10-26 05:13:14 -05:00<br>Options: ✔<br>Notes: 174<br>Onboarding: completed Action Scheduler</p>
<p>Complete: 3.819<br>Oldest: 2024-09-24 14:51:56 +0000<br>Newest: 2024-10-25 13:58:18 +0000</p>
<p>Failed: 13<br>Oldest: 2022-09-19 14:06:05 +0000<br>Newest: 2024-10-18 15:39:46 +0000</p>
<p>Pending: 10<br>Oldest: 2024-10-25 15:39:46 +0000<br>Newest: 2024-10-30 00:05:14 +0000 Status report information</p>
<p>Generated at: 2024-10-25 09:10:16 -05:00<br>`
Thank you for sharing further details on this @rtingoa.
Looking at the shared SSR, I was able to notice that your theme – ‘Woodmart’, is overriding the “Thank You” page. This therefore means that the team is responsible for the error message.
To test this and rule out any theme conflicts, please switch to a default theme like Twenty Twenty-Four or Storefront and check if the error persists. Please be sure to have a backup in place so that you can restore to a previous working point after switching themes.
Let us know how this goes.
I’ve already changed the theme Twenty Twenty-Four to and I still have the same problem.
I’m very worried about this because it’s been over a week and I haven’t found a solution.
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